238 – Skyler Tanner and Wayne Thacker – How to Acquire, Retain, and Delight your Clients

Skyler Tanner and Wayne Thacker
Skyler Tanner and Wayne Thacker

Skyler Tanner (skyler @ smartstrengthaustin.com) is an exercise physiologist and a world-class personal trainer. He operates Smart Strength, a HIT-focused, evidence-based, strength training studio in Austin, Texas. Smart Strength’s certified personal trainers use evidence-based methods to help you gain strength, boost energy, gain muscle, and improve mobility & balance. Skyler also brings a fascinating insights to all things exercise on his blog, skylertanner.com

Listen to my other episodes with Skyler here

In this episode, Skyler Tanner helps Wayne Thacker with his HIT Business, Quick Fit Indiana. They discuss Smart Strength’s Start Smart Program, how to acquire and retain clients, how to improve client training, how to develop an effective SOP for your business, and much more.

Check out Skyler’s HITuni Course, Running with Strength. Use code HIB10 for 10% OFFOrder Here

Access Skyler’s business systems inside HIT Business Membership



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Show Notes

  • 4:22 – Business updates from Skyler
  • 9:44 – Start Smart Program 
  • 19:13 – Business hours, compensation, sales & marketing
  • 26:26 – Should you do fitness boot camps?
  • 28:22 – Importance of client interaction
  • 39:51 – Business management tools and SOP
  • 47:47 – Skyler’s advice for new studio owners 
  • 54:06 – Thoughts on cardiovascular exercises
  • 1:00:55 – How to improve client’s effort to training 
  • 1:12:57 – The lifetime value of clients
  • 1:17:15 – Skyler’s HITuni course (Running with Strength)

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